How Chatbots Are Changing HE

Chatbots were – and perhaps still are – a frustration for anyone desperately trying to contact an insurance company or rearrange a delivery slot. The chatbots’ inability to ‘chat’ has led to an unpopular opinion of them. While a bot can only understand what a user says, a capable chatbot (or ‘chatterbot’ as they are also known) can engage and help its user communicate commands more effectively.

As the technology behind them rapidly improves – and universities take control of their own programs – there is a huge opportunity for these AIs to revolutionise student interfaces………………